Officer, Safe Water Operations

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About the Organization

At Evidence Action, we deliver data-driven interventions that transform lives at an unprecedented scale. We identify neglected global health issues and deploy proven solutions, forging healthier futures for generations.

Our model operationalizes leading academic research (including from Nobel-winning economists). We measure progress and outcomes at every stage to ensure we’re making a real impact for people living in poverty and suffering from preventable or treatable health issues. Operating across 9 countries, our team of 800+ has reached over 500 million people, working closely with governments to scale these interventions.

Job Description

The Officer, Safe Water Operations, plays a key role in supporting the daily operations and implementation of the Safe Water program. Reporting to the Manager, Safe Water Operations, the Officer is responsible for ensuring the smooth functioning of field-level activities and coordination across multiple sites. This includes overseeing the deployment, installation, and maintenance of water treatment devices while working closely with local teams, government bodies, vendors, and other stakeholders.

The Officer will be instrumental in facilitating the supply chain processes, monitoring inventory, and ensuring compliance with organizational protocols. A significant part of the role involves working on the ground to support state-level teams, ensuring that all field operations align with program goals. Additionally, the Officer will be responsible for collecting and analyzing field data to monitor performance and report key findings to the Manager.

This position requires a hands-on approach, with the Officer expected to conduct regular site visits to assess the implementation of water treatment systems, provide basic training to local teams, and troubleshoot any operational issues. The role also involves working closely with local government officials, vendors, contractors, and other external stakeholders, ensuring that the program is integrated smoothly within broader public health and water sanitation efforts.

The Officer must be comfortable managing multiple priorities, as well as collaborating with internal and external stakeholders to meet program objectives. Frequent travel (up to 60%) is required to visit state-based programs, primarily during business days, with some weekend engagements expected.

This is an excellent opportunity for a motivated individual with a strong interest in water, sanitation, and public health, offering hands-on experience in managing field operations and contributing to impactful public health programs.

Job Responsibilities

Program Implementation Support

• Support implementation of safe water programs, including installation of chlorination devices and community-level engagement activities.
• Ensure coordination and communication with implementation vendors, government partners, and field-level teams for smooth execution.

Monitoring and Quality Assurance

• Regularly monitor field activities, checklists, and programmatic protocols to ensure adherence to quality and compliance standards.
• Support monitoring of device functionality, water quality testing, dosing accuracy, and refilling mechanisms.

 Coordination and Communication

• Liaise with internal teams, vendors, government stakeholders, and community members.
• Support planning and facilitation of training sessions and review meetings at the block and district levels.

Data Collection and Reporting

• Ensure timely collection and reporting of field data, including device installations, dosing records, and user feedback.
• Coordinate with the MIS and analytics teams to ensure data is used for tracking, decision-making, and reporting.

Troubleshooting and Field Support

• Identify on-ground challenges and work with vendors, local authorities, and the internal team to resolve issues.
• Support troubleshooting for device maintenance and performance challenges at the field level.

Documentation and Compliance

• Ensure maintenance of program records, government approvals, and field documentation.
• Support in the preparation of field reports, case studies, and program documentation.

Education Qualification/Required Skills & Experience

Essential

• A bachelor's degree in a relevant field (e.g., engineering, environmental science, public health). A master’s degree or relevant advanced certification is preferred
• 2-3 years of experience in operations, project implementation, or fieldwork, preferably within the water, sanitation, or public health sectors
• Strong organizational and time-management skills, with an ability to manage multiple priorities simultaneously
• Basic understanding of supply chain management, vendor coordination, and procurement process
• Excellent communication skills, both written and verbal, with fluency in English
• Proficiency in using MS Office/ Google Workspace applications, data collection, and reporting techniques
• Willingness to travel up to 60% of the time for field visits, primarily within the state
• Ability to work independently and manage multiple tasks simultaneously
• Ability to work effectively with local teams and stakeholders, including government officials
• Good communication skills, both verbal and written, with fluency in English

Desirable

• Experience working with government programs such as Jal Jeevan Mission or other WASH initiatives
• Prior experience working with NGOs or in the water, sanitation, or public health sector

For more information please check the Link

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