Senior Manager, Operation

Follow us@ngobox

About the Organization

At Indus Action, we seek empathetic, driven, and action-oriented team members who align with our intention of making public welfare unlock happen as a 'Do-Tank.' We desire candidates who want to partner with the Sarkar (state) service of our audacious mission of systematically making welfare access sustainable and frictionless for our vulnerable citizens and their families.

Our vision of a progressive and inclusive society is replicated internally through our equitable compensation structures, transparent organisational policies, and supportive work culture. As an aspiring Deliberately Developmental Organisation (DDO) combined with our operating values of Listen.Act.Change. We commit to nurturing active citizens and supporting enterprising individuals with a growth mindset, professionally and personally.

Job Description

As the Senior Manager, Operations, the candidate will be expected to play role in the project/projects as the Technical Expert, which may include the following:

• Support in the partnership formulation process with other line departments jointly with the Project Lead
• Collaborate with other organisations in the Project Management Unit (PMU) (wherever necessary)
• Conduct primary and/or secondary research to understand areas like scheme implementation gaps, budgets, process flows, etc. in the welfare delivery by the state
• Create policy or scheme-related memos or briefs
• Design and implement initiatives to improve the implementation of schemes delivered e.g. RTE Act. 12(1)(c) 
• Manage day to day operations (designing and conducting campaigns, setting processes with government, application center management, lottery, admissions, grievance redressal etc.)
• Build and maintain strong relationships with Government officials relevant to the RTE 12(1)(c) project.
• Demonstrate ability to navigate goals and drive outcomes within complex and ambiguous ecosystems, balancing multiple stakeholders, shifting priorities, and limited resources with strategic clarity and resilience.

Knowledge and Technical Skills

Stakeholder Management

• Has led and managed a team of 2+ people through a project for 2+ years
• Partnered with the government and built relations across levels (DM, SPD and  Secretary) to drive large-scale projects for 2+  years.

Project Management

• Has managed and delivered projects end-to-end for at least 2+ years
• Is well-versed with principles of designing, thinking, planning, execution, budget management, quality control, monitoring and evaluation.

Data & Technology

• Is capable of understanding technology (product, not code) used to set up MIS system and envisioning the scope that technology can play to make the implementation smoother
• Has strong analytical skills to create strategies and analyse data.
• Support in the design and Implementation of new projects (portal/dashboards) as per requirement, and create plans to be able to maintain the existing applications. 
• Coordinate with the technical personnel and government stakeholders while ensuring the team members are actively working toward established milestones.  
• Engage in regular technical team meetings to determine progress and address any questions or challenges regarding projects.  
• Determine and define clear deliverables, roles, and responsibilities for team members required for specific projects or initiatives.
• Research and Analysis○ Has worked on at least 1 project involving fieldwork/primary research (preferred)
• Has experience with secondary research and data analysis
• Has strong report-writing skills

 Education Qualification/Required Skills & Experience

• The applicant must hold a Master’s degree in Social Sciences with 3 to 6 years of relevant work experience, ideally in the social sector.
• A strong local understanding (reading, writing and speaking) of language (Hindi), culture, and terrain is preferred

Core Competencies

• Citizen Focussed Mindset: Place the vulnerable citizen at the centre of every action.
• Entrepreneurial Energy: Take ownership of time and resources to deliver solutions.
• Dealing with Ambiguity : Demonstrate grace under pressure and adapt through progressive elaboration.
• Growth Mindset : View every experience as an opportunity for growth.
• Collaboration : Build productive partnerships with both internal and external stakeholders.

For more information please check the Link

 Join us for the 12th Edition of India CSR & ESG Summit 2025 | Register Now  

Tags Jobs in Bihar Jobs in Patna Jobs in Project Management Jobs in Technology