Senior Officer - People & Culture

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About the Organization

At Evidence Action, we deliver data-driven interventions that transform lives at an unprecedented scale. We identify neglected global health issues and deploy proven solutions, forging healthier futures for generations.

Our model operationalizes leading academic research (including from Nobel-winning economists). We measure progress and outcomes at every stage to ensure we’re making a real impact for people living in poverty and suffering from preventable or treatable health issues. Operating across 9 countries, our team of 800+ has reached over 500 million people, working closely with governments to scale these interventions.

Job Description

EAII is seeking a detail-oriented and process-driven Senior Officer to join our People & Culture (P&C) team who will serve as the first point of contact for all HR matters for EAII Vijayawada, Andhra Pradesh (AP) office-based and field-based staff. This role will act as a bridge between the National Office (NO) and AP state team and will provide day-to-day HR support, ensure effective grievance resolution, and guide the AP staff on HR processes and policies.

The role reports to Senior Manager - People & Culture and in addition to supporting the AP State Team, the role will also support the P&C team in drafting field staff–specific HR processes, lead live training sessions, and manage onboarding/offboarding processes for field staff across all locations.

If you are a proactive and detail-oriented HR professional with a passion for operational excellence and a commitment to supporting a positive and compliant workplace in a fast-paced, growth-oriented environment, we encourage you to apply.

Job Responsibilities

Employee Engagement & Support

• Act as the first line of HR support for AP state office-based and field staff.
• Provide guidance on HR policies, processes, and benefits.
• Collect, document, and address feedback from field teams.
• Serve as a trusted contact for conflict resolution and grievance handling, escalating issues and with guidance from the National Office P&C team.

Process Development & Implementation

• Based on understanding of field realities, work with the Senior Manager P&C to create and refine HR processes specifically for field staff across all locations.
• Work with the National Office P&C team to ensure these processes are practical, efficient, and compliant with EAII standards.
• Lead the orientation / training of existing and new processes for field staff.

Training & Capacity Building

• Design and deliver live training sessions for field staff on HR policies, systems, and processes.
• Conduct refresher trainings to ensure continued compliance and best practices.

Onboarding & Offboarding

• Coordinate onboarding plans for field staff with hiring managers and onboarding leads.
• Facilitate onboarding sessions for new field team members (statutory forms, HR tools like Keka, Small Improvement, HR benefits).
• Coordinate with NO P&C team for offboarding activities, including exit interviews, clearance, and final settlements.
• Improve onboarding and offboarding workflows for field teams by building checklists, documentation templates, and tracking dashboards, enabling consistency and scalability as hiring volumes increase.

Coordination & Collaboration

• Collaborate with state team managers to ensure HR support aligns with operational needs.
• Maintain regular communication with the National Office for alignment, updates, and issue resolution.
• Support HR data collection and reporting for the field teams.

Education Qualification/Required Skills & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field
• Minimum 5 years of experience in HR, preferably with field-based teams or in the development sector
• Strong skills in conflict resolution, problem-solving, and process improvement
• Experience in delivering training and facilitating group sessions
• Proficiency in English, Telugu and Hindi is a must
• Proficient in HR tools (e.g., Keka, Small Improvement) and Microsoft Excel
• High attention to detail and process adherence
• Strong coordination and communication skills across internal and external stakeholders
• Ability to manage multiple time-sensitive processes simultaneously, and with a commitment to timely execution
• Comfort working in a dynamic, fast-paced environment and adapting to changing priorities
• Ability to handle sensitive employee data and compliance requirements with professionalism and integrity
• Strong problem-solving skills and the ability to make informed decisions based on data and HR best practices

For more information please check the Link

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