RFP - Operations & Maintenance Partner for Animal Welfare Project, Gurugram

The (AAF) invites proposals from qualified and experienced organizations to serve as the Operations & Maintenance (O&M) Partner for the implementation of a comprehensive Animal Welfare Project in Gurugram, Haryana. This initiative includes the management and operation of the following components:

• Animal Birth Control (ABC) Centre
• Veterinary Hospital
• Mobile Health Vans (MHVs)
• Animal Crematorium

1. Project Objectives

• Reduce stray animal population and rabies incidence through sterilization and vaccination.
• Provide accessible, humane, and high-quality veterinary care.
• Deliver doorstep veterinary services via MHVs.
• Ensure dignified and environmentally responsible animal cremation services.

2. Scope of Work

The selected O&M partner will be responsible for:

A. ABC Centre

• Humane spaying/neutering and anti-rabies vaccination of stray animals.
• Community outreach and awareness.
• End-to-end management of the ABC facility and vehicle.
• Compliance with SOPs and animal welfare standards.

B. Veterinary Hospital

• Provide primary to tertiary care, diagnostics, and preventive services.
• Operate a pharmacy, lab, and ambulance service.
• Ensure humane treatment and adherence to One Health principles.

C. Mobile Health Vans (MHVs)

• Deliver veterinary services at the doorstep across Gurugram/Delhi-NCR.
• Attend emergency cases and provide follow-up care.
• Operate helpline and route planning.

D. Animal Crematorium

• Operate and maintain an electronic crematorium for small and large animals.
• Ensure compliance with environmental and municipal regulations.
• Provide free services for strays and subsidized services for pets.

E. Reporting & MIS

• Digitize records and maintain a centralized MIS system.
• Submit monthly, quarterly, and annual reports (physical, financial, and qualitative).
• Conduct baseline studies and ensure transparency in operations.

3. Proposal Requirements

Interested agencies must submit:

• Organization profile and relevant experience.
• Technical and operational approach for each component.
• Staffing plan and training strategy.
• Budget and financial sustainability roadmap.
• Compliance and risk management plan.

4. Financial Model

• Services for stray animals must be free.
• Pet services may be charged at 40–50% of market rates.
• Financial sustainability targets:
  • 25% by Year 1
  • 50% by Year 2
  • 75% by Year 3
  • 100% by Year 4

5. Evaluation Criteria

• Experience in animal welfare and veterinary operations.
• Technical soundness and innovation.
• Financial viability and sustainability plan.
• Compliance with regulatory and welfare standards.

6. Submission Deadline

All proposals must be submitted by 15^th of June2025 Late submissions will not be considered.

7. Contact Information

For queries or clarifications, please contact:

Name: Arshlan
Email: Muhammed.Arshlan@vedanta.co.in
Phone: 6377692369

We look forward to your proposal and to partnering in this impactful initiative.

To download TBE sheet, click here

To download the SoW, click here

 

Tags Corporate Social Responsibility (CSR)