Program Associate – WIN Grants Platform Operations

About WADHWANI FOUNDATION

Wadhwani Foundation is the global philanthropic brand representing the work of Wadhwani Charitable Foundation (WCF) and Wadhwani Operating Foundation (WOF). Founded by Dr. Romesh Wadhwani, it is united by a mission to accelerate economic development in emerging economies through large-scale, family-sustaining jobs. Through WCF and WOF, independent local non-profit organizations [India – National Entrepreneurship Network (NEN) and Skills Development Network (SDN) | Mexico - Upskill Network Foundation A.C. | Brazil - Upskill Network Association | Indonesia - Yayasan Wahana Dharmavan Nageri | Philippines - Upskill Development Foundation Inc.] receive funding and strategic support to design and implement high-impact programs in entrepreneurship, skilling, AI, innovation, and social good across Asia, Africa, and Latin America.

Role Overview

The Program Associate will support the day-to-day implementation and operations of the WIN initiative. The role will involve coordinating with WIN Centres of Excellence, researchers, experts, reviewers, institutional partners, and internal teams; supporting program activities; tracking projects and grants; maintaining program information; and assisting with reports, documentation, and digital platforms. The ideal candidate should be organised, proactive, detail-oriented, and comfortable working in a dynamic, multi-stakeholder environment, with an interest in research, innovation, entrepreneurship, and technology ecosystems.

Key Responsibilities

• Interface with the Salesforce implementation team to ensure the effective implementation and operationalisation of the WIN Grants Management Platform in line with WIN's grant-making processes and requirements.
• Act as the day-to-day administrator of the Grants Management Platform, including user administration, access management, configuration support, data management, and workflow-related activities.
• Support system testing, user acceptance testing, issue identification, and implementation of enhancements and improvements.
• Monitor the overall functioning and usage of the platform and coordinate with the technical team for resolution of issues.
• Support onboarding of WIN staff, Centres of Excellence, researchers, experts, reviewers, and other stakeholders onto the platform.
• Manage user accounts, access rights, profiles, and other routine user administration activities.
• Provide first-level support to users and resolve routine platform-related queries.
• Develop and maintain user guides, FAQs, SOPs, training material, and other platform-related documentation.
• Provide first-level support to platform users and coordinate resolution of technical or functional issues with the implementation team.
• Track user issues, identify recurring problems, and suggest improvements to platform processes and workflows.
• Support periodic review of platform functionality and recommend enhancements based on evolving WIN requirements.
• Support any other platform-related activities or responsibilities assigned from time to time.

Educational Qualifications

• First Class bachelor’s degree in science / technology / management / computer science / IT or a related discipline from a recognised institution/university.
• Work Experience
• 2-5 years of relevant experience in research, innovation, entrepreneurship,
• program/project management, grants management, research administration, or related areas.
• Preference will be given to candidates with:
• Experience in project management.
• Understanding of research, innovation, startup, or entrepreneurship ecosystems.
• Experience working with academic/research institutions, government programs, incubators, accelerators, or philanthropic organisations.
• Exposure to Salesforce CRM, or other digital program/grants management platforms.
• Experience in program coordination, stakeholder management, reporting, documentation, and operations.

Key Skills & Competencies

• Strong coordination and stakeholder management skills.
• Excellent written and verbal communication skills.
• Good organisational, follow-up, and time-management skills.

For more information, please check the link:  Program Associate – WIN Grants Platform Operations

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