Senior Program Manager - Operations

Designation	Senior Program Manager - Operations
Location	Assam,
No. of Vacancies	3 (1 in each location)

Piramal Foundation’s vision is to transform Health, Education, Water and social sector ecosystems through partnerships, high impact solutions and thought leadership. We have a presence in 27 Indian states and 2 Union Territories. 

Our approach to address these deep-rooted barriers:

• Partnerships approach to draw additional resources, a vast pool of diverse expertise, and innovations to tackle a social sector problem at scale 
• Platform approach to influence systemic transformation through an alliance of partners for "scalable learning" by leveraging a pool of diverse resources to address a single problem with speed

GAVB, a part of Piramal Foundation, supports the government to transform the public healthcare system by building a robust digital delivery platform that ensures availability and accessibility of quality healthcare for all. Through this, we seek to enhance experiences of citizens in accessing government health services at the last mile.

This role will be responsible for but not limited to the following:

A. Strategic Operations Leadership

• Lead overall Zonal operations for GAVB Assam.
• Translate state strategy into district operational plans.
• Drive execution excellence across all districts of operation.
• Ensure operational alignment with the GAVB Theory of Change.

B. Program Planning & Execution

• Develop annual, quarterly and monthly operational plans.
• Ensure milestone-based implementation across districts.
• Drive execution reviews and course-correction.
• Ensure timely delivery of program outcomes across districts.

C. Team Leadership

• Lead Operations Leads, District Leads, Gandhi Fellows and Karuna Fellows.
• Build leadership capability across the team.
• Drive performance management for the team.
• Provide coaching and mentoring to team members.
• Support talent development and succession planning.

D. Government & Partnership Management

• Build strong relationships with NHM and State Government.
• Coordinate with the Mission Director, State Nodal Officers and District Administrations.
• Facilitate convergence across departments.
• Represent GAVB in state-level meetings and forums.

E. Monitoring & Performance Management

• Develop and maintain operational dashboards.
• Review KPIs and program performance regularly.
• Track district-level performance against targets.
• Conduct periodic operational reviews.
• Identify risks and drive corrective action.

F. Systems Strengthening

• Institutionalize SOPs across districts.
• Improve operational processes on an ongoing basis.
• Drive quality improvement in program delivery.
• Strengthen governance mechanisms.
• Support innovation and continuous improvement.

G. Knowledge Management

• Capture best practices from across districts.
• Develop operational playbooks.
• Document learnings for organizational use.
• Facilitate cross-learning across districts.

H. Reporting

• Prepare reports for the State Leadership Team.
• Present operational insights and recommendations.
• Support donor reporting requirements.
• Monitor budget utilization across districts.

Qualification

• Master's Degree in Public Health (MPH), Rural Management, Development Studies, Public Policy, Management, Social Work, Health Administration, MBA or equivalent.
• Candidates from premier institutions preferred.
• Additional certification in Project

Experience required

• Minimum 10-12 years of professional experience, with at least 5 years in operations leadership.
• Experience managing multi-district / state-level programs.
• Experience leading large cross-functional teams.
• Experience working with State Government departments.
• Exposure in public health, development sector, governance or systems strengthening.
• Experience in program planning, monitoring, budgeting and execution.
• Experience managing partnerships with government, NGOs and development partners.
• Preference will be given to candidates with experience in Assam or Northeast India.

Essential Skills:

• Strategic Operations Management
• Program Management
• Team Leadership & Coaching
• Government Stakeholder Management
• Performance Management
• Operational Planning
• Data-driven Decision Making
• Budget & Resource Planning
• Monitoring, Evaluation & Learning
• Change Management
• Cross-functional Coordination
• Facilitation
• Communication
• Conflict Resolution
• Risk Management
• Problem Solving
• Systems Thinking
• Digital Project Management Tools (Excel, Power BI, dashboards)

Skills (Optional)

• Experience in large-scale health transformation programmes.
• Experience working with NHM / Government systems.
• Experience managing fellowship programmes.
• Knowledge of Panchayat systems.
• Experience with Theory of Change implementation.
• Experience in donor-funded projects.
• Experience in operational dashboards and MIS.
• Exposure to AI-enabled productivity tools.

Leadership Competencies

• Strategic Thinking
• Ownership
• Accountability
• Collaboration
• Innovation
• Adaptability
• Learning Agility
• People Development
• Influence without Authority
• Results Orientation
• Integrity

Success Indicators (KPIs)

• Operational milestones achieved
• District performance improvement
• Government satisfaction
• Team engagement scores
• Timeliness of implementation
• Dashboard compliance
• Budget utilization
• Capacity-building outcomes
• Risk mitigation
• Operational efficiency improvements

Application process: Candidates interested in the role may apply with their updated resumes here:

Application Form – Senior Program Manager – Ops - Assam

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