Senior Program Officer – Business Analyst in Digital Health

Overview

Jhpiego, a global leader in public health, is dedicated to saving lives, improving health, and transforming futures through innovative health solutions. By collaborating with governments, health experts, and communities, we build sustainable health systems that ensure a healthier future for women and families. Whether providing life-saving care during childbirth or training midwives to support newborns, we are revolutionizing healthcare delivery, particularly for the world’s most vulnerable populations.

In India, Jhpiego partners with national and state governments across various states, providing technical assistance in family planning, maternal and child health, human resources for health, and non-communicable diseases. Our programs are funded by UNICEF, WHO, the University of Manitoba, the Bill & Melinda Gates Foundation, Children’s Investment Fund Foundation (CIFF), MSD for Mothers and other esteemed donors

Responsibilities

Requirement Analysis & Documentation

• Work closely with government officials, program teams, and other stakeholders to gather and analyze requirements.
• Translate functional and programmatic requirements into clear technical documents, including Functional Requirement Specifications (FRS), System Requirement Specifications (SRS), and user stories.
• Facilitate workshops, stakeholder discussions, and requirement validation sessions.

Testing & Quality Assurance

• Prepare test cases, scenarios, and test plans based on requirements.
• Conduct functional, regression, and user acceptance testing (UAT) for digital health platforms.
• Ensure defect tracking, reporting, and closure in coordination with developers.
• Validate system performance, usability, and compliance with program requirements before release.
• Stakeholder Engagement & Communication
• Liaise with state governments, technical partners, and PMU teams to ensure alignment of requirements.
• Provide programmatic updates and ensure government feedback is translated into actionable technical tasks.
• Support adoption and scaling of digital platforms through strong relationship management with stakeholders.

Project & Documentation Support

• Maintain change logs, requirement traceability matrices, and testing reports.
• Assist in preparing user manuals, training material, and technical guides.
• Document challenges, risks, and provide feasible solutions for smooth implementation.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field. Master’s in IT/Management/Public Policy preferred.
• 4–6 years of experience as a Business Analyst or Tester in IT projects; at least 2 years working with government or public health programs.
• Experience in drafting requirement documents and conducting system testing.
• Familiarity with digital health systems, health information platforms, or government IT systems is desirable.
• Strong analytical, documentation, and communication skills (both written and verbal).
• Ability to work with diverse stakeholders and manage expectations effectively.

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