ICT Support Assistant

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About the Organization

As the lead United Nations agency on international development, UNDP works in 170 countries and territories to eradicate poverty and reduce inequality. We help countries develop policies, leadership skills, partnerships and institutional capabilities to achieve the Sustainable Development Goals. Our work is centred around six core development areas, known as our signature solutions: poverty and inequality, governance, resilience, environment, energy and gender equality.

Job Description

The ICT Support Assistant works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in a large Country Office (CO) and UNDP Headquarters (HQ) staff for resolving ICT-related issues. The ICT Support Assistant provide IT Support services to all UN Agencies staff located in UN House in India.

Job Responsibilities

Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:

• Ensure compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
• Support with the use of Quantum (UNDP’s implementation of ERP) functionality for improved business results and improved client services.
• Contribute to the business processes mapping and implementation of the internal standard operating procedures (SOPs).
• Provision of inputs to prepare results-oriented ICT workplans.

Ensure effective functioning of the (CO) hardware and software packages, focusing on the achievement of the following results:

• Performance of key technical functions, including changing of hardware electronic components (disks, memory, network wiring, power sources, etc.) and routine repairs.
• Assistance in the installation of commercial and in-house developed software and related upgrades
• Assistance in upgrading patch and anti-virus programs on a timely basis.
• Monitoring of internet traffic, usage and performance on a frequent and regular basis.
• Support users in backing up and restoring their files, as well as in virus detection, removal and prevention.
• Organizing Video/Audio/Web Conferences
• Install, configure and troubleshooting O365 applications.

Supports networks administration, focusing on the achievement of the following results

• Assistance in resolving network related issues and monitor network performance
• Responds to user queries regarding network access.
• Assistance in backup and restoration procedures for local drivers. Maintenance of backup logs. Assistance with organization of off-site storage of backups.
• Managing Cisco Meraki Network

Provides administrative support, focusing on the achievement of the following results:

• Maintenance of an up-to-date inventory of software and hardware.
• Maintenance of a library of ICT related reference materials.
• Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
• Extraction of data from various sources.
• Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required.
• Provision of ICT support to key events.

Facilitates Knowledge Building, Digital Literacy, and User Training:

• Conduct training and orientation sessions for staff on digital tools and responsible ICT practices.
• Develop and maintain user guides, FAQs, and internal knowledge resources to support self-service.
• Provide one-on-one coaching to staff, promoting digital inclusion and the effective use of collaborative tools such as SharePoint, Teams, and OneDrive.
• Contribute to the digital knowledge management efforts, including organizing shared drives and supporting internal information-sharing platforms.
• Participation and assistance in the organization of training for the CO staff on ICT issues.
• Sound contributions to knowledge networks and communities of practice.

Supports Digital Transformation, Innovation, and Automation:

• Support the rollout and adoption of innovative digital platforms and services aligned with UNDP’s global digital strategy.
• Assist in automating routine business processes using tools like Microsoft Power Apps, Power Automate, Power BI and SharePoint workflows.
• Participate in the testing and localization of global digital systems and tools to improve programme and operational efficiency.
• Contribute ideas to improve digital workflows, enhance staff engagement with technology, and foster a culture of innovation.

Education Qualification/Required Skills & Experience

• Secondary education is required.    Or
• A university degree in Information Technology/Computer Science or equivalent field will be given due consideration, but it is not a requirement.

Min. years of relevant work experience

• Minimum of 5 years (with secondary education) or 2 years (with
• bachelor’s degree) of relevant experience in Information Technology/Computer Science.

Required skills  

• Experience in office365 applications including SharePoint & Microsoft Power platform.
• Experience in organizing online web conferences e.g. Zoom, MS Teams, Cisco Webex etc.
• Experience in supporting application development on .net technology.

Desired skills in addition to the competencies covered in the Competencies section

• Exposure to Power Apps, Power Automate & Power BI
• Exposure to app development on .net
• Experience of working with international organizations including the UN

Required Language(s)   

• Fluency in English and Hindi is required.

For more information please check the Link

 

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