Regional Volunteer Coordinator

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About the Organization

At Operation Smile, we believe that every child deserves access to high-quality health care. We’re working hand-in-hand with communities worldwide to expand access to care through training and educational programs, and offering free, life-changing cleft surgeries and comprehensive care.

Job Description

Reporting to the Regional Volunteer Manager, the Regional Volunteer Coordinator (“RVC”) will support the management and engagement of current and new volunteers within a portfolio of assigned countries, as well as coordinate international volunteers joining medical programs hosted within those countries.

In this position, the RVC will work closely with the Host Country Staff, Program Operation Teams, Volunteer Systems and Resources, and other key departments to build local and international volunteer teams and support staff who work directly with volunteers on Volunteer Management best practices and OSI processes.

Job Responsibilities

• Coordinate with host country staff and Program Operations to determine volunteer team roles needed, along with plan for local and international volunteer identification and placement.
• Strategize to offer international volunteer positions to partner and program countries in equitable ways and supports their volunteer engagement goals.
• Coordinate all aspects of volunteer placement, international flight logistics, and volunteer preparation with appropriate volunteer management staff in the volunteer’s home country, program host country, and travel support staff.
• Support credentialing of volunteers in assigned countries by ensuring all documentation is in order, requirements are met, and process is completed.
• Upload and assess volunteer evaluations, escalating priority issues/comments to appropriate staff.
• Provide RVM and Program Operations staff with status updates and summary reports on volunteer placement and team composition status.
• Assist RVM with training and support of regional volunteer management staff.
• Assist RVM with volunteer resource development, document management, and data collection and management.

Education Qualification/Required Skills & Experience

• Education: Bachelor’s degree (BA/BS) in business, program management, project management, non-profit studies, international studies, communications, or related field
• Experience: 2+ years of volunteer coordination, customer service, or project management is preferred.

Skills Required:

• Highly capable and proactive verbal and written communicator in multi-cultural context.
• Excellent interpersonal skills and cultural competency to build strong relationship with global stakeholders and volunteers.
• Ability to perform with high level of autonomy and initiatives.
• Strong English language skills, written and spoken.
• Strong analytical and strategic thinking skills.
• Ability to work outside of standard business hours as needed or for emergencies.
• Work experience in an international NGO context preferred.
• Microsoft Office suite proficiency.
• Travel internationally and domestically 10% of the year as required.
• Some evenings and weekends required.

For more information please check the Link

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