Manager, Learning Management Operations

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About the Organization

At Evidence Action, we deliver data-driven interventions that transform lives at an unprecedented scale. We identify neglected global health issues and deploy proven solutions, forging healthier futures for generations.

Our model operationalizes leading academic research (including from Nobel-winning economists). We measure progress and outcomes at every stage to ensure we’re making a real impact for people living in poverty and suffering from preventable or treatable health issues. Operating across 9 countries, our team of 800+ has reached over 500 million people, working closely with governments to scale these interventions.

Job Description

We are seeking a Manager, Learning Management Operations to play a pivotal role in scaling and optimizing the India Safe Water (ISW) program’s operations. This position will focus on enhancing internal processes, systems, and team capabilities to drive operational excellence and achieve program goals across the state.

The role involves overseeing state-level operations, managing field teams, and ensuring impactful learning outcomes through a data-driven, collaborative approach. You will work closely with national, state, and local stakeholders to align resources, support implementation, and foster a motivated and coordinated team.

As part of your responsibilities, you will develop and implement strategies to strengthen team learning, manage operational challenges, and improve the overall effectiveness of interventions. This role offers the opportunity to lead impactful initiatives and contribute to the broader success of ISW.

Job Responsibilities

Operations and Team Management (40%)

• Lead, supervise and guide field team members to ensure alignment with learning objectives, program goals, and performance
• Oversee and build state-level workplans state-level work plans in collaboration with the national team to enable timely and high-quality intervention implementation
• Facilitate regular reviews with Field Team Members to track progress, address challenges, and drive accountability for deliverables.
• Coordinate with national LMT and other workstream owners to advance learning agendas, ensuring clear role allocation, and aligning resources to priority activities within the state.
• Manage and support field teams in gathering insights, troubleshooting issues, and adapting program implementation based on on-ground realities.

Learning and Development Management (30%)

• Collaborate with Managers in charge of the implementation of the different workstreams, define work plans and establish milestones to meet learning needs and ensure these cover the needs across workstreams and regions.
• Work closely with the India Safe Water (ISW) leadership for designing and implementing successful learning and training programs that ensure team members can iterate on different program aspects while maintaining performance.
• Ensure that learning goals are effectively met and collaborate with ISW Strategy and Operations teams to embed those lessons into implementation work plans.
• Support in identify learning needs and gaps across different workstreams and regions, such as technology improvement, community engagement, market shaping, and procurement.
• Contribute to the development and adaptation of learning materials, tools, and methodologies for effective knowledge transfer and capacity building.  You will also provide technical and insightful observations to improve the Learning Agenda of the Programme.

Collaboration with Stakeholders (30%)

• Serve as the primary representative of the LMT at the state level in interactions with government departments, external stakeholders, and community representatives.
• Facilitate collaboration between the implementation team and government bodies (e.g., Water Department, Gram Panchayat) for smooth program execution.
• Work closely with the National Office to communicate state-level insights, challenges, and recommendations.
• Coordinate with the P&C team to align the SWN team’s learning strategies to the overall learning and development strategy of Evidence Action.
• Build strong partnerships with academic institutions, experts, knowledge partners and community stakeholders to foster continuous learning and collaboration.

Education Qualification/Required Skills & Experience

• Bachelor’s degree in Public Administration, Rural Development, Organizational Development, or Engineering (Civil, Mechanical, Chemical, Environmental), or in a related field relevant to program implementation and operations
• Minimum 8 years of experience in managing highly technical projects (with a focus on program operations) including leading teams across diverse geographic areas
• Exposure to leading teams across dispersed geographic areas at the state level is highly desirable
• Excellent spoken and written English. Ability to synthesize information clearly and produce good quality written documents keeping to tight deadlines
• Strong analytical and data-driven decision-making skills to guide continuous improvement.
• Proven track record in designing and implementing successful learning and training programs
• Proven leadership skills with the ability to inspire, motivate, and collaborate effectively with teams at all levels
• Openness to domestic travel (up to 40%) to support program activities and team coordination
• Strong analytical abilities to assess training needs, evaluate program effectiveness, and craft strategic plans for continuous improvement
• Hands-on experience in implementing, evaluating, or designing projects related to water treatment technologies
• Excellent interpersonal skills to engage with both internal and external stakeholders, locally and globally
• Ability to work independently with minimal supervision, while keeping leadership informed of progress and any challenges that require attention or support

For more information please check the Link

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