Assistant Manager- Operations

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About the Organization

The Tata Institute of Social Sciences (TISS), established in the year 1936, is a Deemed to be University under Ministry of Education. It has campuses at Mumbai, Tuljapur, Guwahati and Hyderabad, TISS offers over 50 Post Graduate programmes, 18 Doctoral programmes, and Under Graduate programmes in Social Science and Skill Education.

Job Description

Applications are invited for one post of ‘Assistant Manager- Operations’ to be filled on contract basis for a period of two years initially and extendable based on performance of the employee and requirements of the Institute.

Job Responsibilities

• To manage the operational activities for the assignedsectors all over India.
• On boarding of prospective Academic Facilitator/Knowledge Partner for skill training and handholding them.
• Academic facilitation
• Creation of Courses on ERP and other related activities
• Creation of Batches and other related activities
• Facilitate the process of Empanelment of skill instructors
• Class scheduling and monitoring
• Timely Payment of Fees from students
• Facilitation of invoice processing for all concerned stakeholders
• Monitoring and overseeing Examinations process and ensure smooth functioning.
• Addressing concerns and issues raised by students and other stake holders in timely manner
• Meeting the project deadlines.
• ERP data monitoring and ensure the correct data is updated on ERP from time to time.
• Monitoring visits as and when required to Academic Facilitators (AF)/ Industry Partner for Skill Training (IPST) locations wherever the batches areongoing.
• Monthly MIS and other reports submission to Senior Managers.
• Conduct regular Feedback Reviews from students/parents/IPSTs/AFs and otherstake holders and submit the report basis the feedback received and take necessary actions wherever applicable.
• Monitor performance of the Academic Facilitators and ensure they are operating as per the definedguidelines.
• Provide all necessary support to the stake holders and guide them whenever needed.
• Analyze and troubleshoot programme challenges.
• Plan and execute all programme activities in timely and accurate manner.
• Work in collaboration with the team members within and between the other departments.
• Oversee the admissions process and provide counselling to the students whenever required.
• Should be ready to accept additional responsibilities and additional challenges.

Education Qualification/Required Skills & Experience

Post Graduate/ Master’s Degree in a relevant field. (One Position) - Minimum 5 years of experience in Client Account Management (Operations Profile), that demonstrate abilities and competencies to handle the job. Preferably having a knowledge or experience minimum of 01 to 02 years in Tourism & Hospitality Sector.

Desire Skills:

• Should be good in excel, power point presentation and MS Office
• Be able to manage time and projects effectively
• Must have good interpersonal and communication skills
• Be able to Multi-task and handle several client accounts
• Should be willing to take up task apart from that specified as per the requirement of the school and carry out additional duties and responsibilities as required from time to time.

Salary

Consolidated Pay Rs. 40,000/- to 45,000/- per month with annual increments as per Institute’s rules

For more information please check the Link

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