CSR Specialist , INOPs Community Engagement

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About the Organization

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We strive to be Earth’s most customer-centric company, Earth’s best employer, and Earth’s safest place to work.

Job Description

We are looking for a passionate, result-oriented and innovative individual to lead the employee volunteering program for India. The role would encompass the Amazon India employee volunteering/donation strategy, design and implementation of creative opportunities for employees to meaningfully engage with their communities and analyzing insights and data to create better experiences. This could be through volunteering or suitable donation programs and campaigns to ensure rapid scaling of employee-led community engagement activities - at both national and local levels. You will work with NGOs and other third-party organizations to improve opportunities and experiences for employees to volunteer and donate. This will require new approaches and the creation of mechanisms which can scale the impact of employee-led philanthropy products and services.

The right candidate will bring strong product and program management expertise. They may have experience launching large-scale volunteer campaigns and establishing employee networks. They will be able to collaborate with an inherently cross functional set of internal and external stakeholders; ranging from Amazon business teams to educational non-government organizations. While the day-to-day work focuses on volunteerism, this role requires a systems-thinker who can make strategic connections to add value across areas ranging from disaster relief to product donations and grant funding.

Job Responsibilities

• Ideate, develop, deliver and iterate Amazon India employee volunteering activities in line with our current strategic philanthropic priorities
• Develop and nurture high-trust relationships with key internal stakeholders (country leadership, HR, DEI, internal communications, PR, Public Policy, legal) to surface and address internal policy and other barriers to unlock employee participation in social impact initiatives long-term.
• Develop an employee champion operating model and governance structure that enables Amazon India to deliver high impact donation campaigns and volunteering opportunities.
• Invest in capacity-building mechanisms to scale AITC’s employee-driven impact, including management of outsourced service providers and developing apprentices/ interns.
• Establish self as a sought-after subject-matter expert who advises and influences other managers (both within AITC and partner teams) seeking to execute employee-led community engagement initiatives.
• Partner with other teams to pilot innovative approaches to engage employees in addressing complex social issues leveraging Amazon’s unique skills and resources.
• Measure and track the evolution of Amazon India’s overall employee volunteering. Establish feedback loops for continuous improvement efforts on key programs and campaigns.
• Design and implement creative and compelling communication to help build awareness, inspiration and participation across programs.

Education Qualification/Required Skills & Experience

• 5+ years of program or project management experience
• 4+ years of defining and implementing process improvement initiatives using data and metrics experience
• 4+ years of working cross functionally with tech and non-tech teams experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience

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